What is LovetheSales.com? +

LovetheSales.com is an online marketplace that helps retailers to clear overstock faster at a higher margin. You can access millions of customers and use your discounted inventory to acquire a new audience at a low CPA. When selling on LovetheSales.com you still have full control over the pricing of your sale items and you receive orders as you normally would from your own eCommerce store. By selling your reduced stock on LovetheSales.com, you can protect your brand, avoid deep discounting and sell this inventory faster.

How do I start selling on LovetheSales.com? +

To get started we just need to know a few details about your store. Please fill out the Contact us form and we’ll get back to you quickly to set up an account. Once we create your account, our technical team will be in touch to guide you through the process and onboard you onto LovetheSales.com.

How will I receive and manage orders? +

Once you’re set up on LovetheSales.com, you will receive orders directly, just as you normally would when you receive an order from your own website. When you get an order from us, it’ll be clear that this order has come via LovetheSales.com. Manage the orders as you normally do in your own system - if you need to cancel an order or issue a refund to a customer, just update the order status like normal and we’ll make sure the customer receives the refund.

What products can I sell on LovetheSales.com? +

You can list sale items within clothing, bags & accessories, home & garden, activewear, electronics, beauty and more on LovetheSales.com.

When do I get paid? +

a. Weekly payments: Payments are made weekly on a Monday, and include payment for products sold in the week before last.

b. Monthly payments: Payments are made on the 7th of each month, for products sold in the previous calendar month.

When we settle your account, we’ll send you an invoice detailing the amount you’ve earned, including any deductions from our commission, customer refunds and chargebacks.

How do refunds work? +

We get notified automatically when you issue a refund to a customer. When that happens, we’ll transfer the amount requested back to the customer. Returns from LovetheSales.com purchases are super low - averaging at just under 9% across all of our sellers.

How do you deal with chargebacks? +

One of the benefits of partnering with Love the Sales is that we’ll contest any chargebacks on products sold through us. If a chargeback occurs, we’ll get in touch to see whether you would like us to contest the charge. We’ll let you know once a decision has been made. If the chargeback challenge is unsuccessful, commission will not be refunded.

Can I talk to someone about selling on LovetheSales.com? +

If you’re interested in working with us and opening up your products to millions of LovetheSales.com customers, or if you have any questions, we’d love to hear from you. Please fill out the form on our Contact us page and we’ll get back to you within one working day.

Can I create a promo code for the products I sell on LovetheSales.com? +

You can set a promo code for the products you list on the LovetheSales.com marketplace, even if that discount is not running on your own site. Simply set up the code in your own system and let us know what it is.

How do I know if an order has come through LovetheSales.com? +

This depends on the eCommerce platform you are using, however, the individual orders will detail that they have come through LovetheSales.com.

Can I talk to someone at Love the Sales about technical issues I’m having? +

Once you’ve registered to start selling on LovetheSales.com we’ll pair you up with our technical team, who can help you with any problems you’re having.

How does Love the Sales prevent fraudulent payments? +

Love the Sales partners with Stripe to take payments and has implemented an effective fraud prevention strategy. We utilise Stripe’s machine learning based fraud prevention tool, Radar, to stop fraudulent transactions from occurring in the first place. Additionally, we meet all the PSD2 requirements regarding Strong Customer Authentication (SCA), meaning all transactions are subject to 3D Secure checks before being processed. When 3D secure payments are successfully authenticated, liability for a fraudulent transaction shifts back to the issuing bank, and not the merchant, giving you further protection.